Products

Terms and Conditions

Pricing

All of our prices are inclusive of VAT. Delivery charges will be calculated during the checkout process, after you choose your preferred delivery method. We try to have accurate pricing and availability information on all the products we offer; despite our best efforts, a small number of the products in our catalogue may be mis-priced or have inaccurate stock availability information. We do verify prices as part of our acceptance procedure, and will inform you if a product’s correct price is higher than that stated in your order, so you may ultimately decide whether or not to order the product at the correct price. We may change the price of any product at any time before you place an order. If the goods you have ordered are not in stock, we may send an e-mail to inform you, at which time you may cancel your order. We do our best to accurately estimate when items will be despatched and/or delivered; however, these estimates are based on several factors over which we have no control and as such, time for despatch and/or delivery shall not be of the essence of the contract and should be considered as rough estimates only.

Returns Policy and Procedure

  1. In addition to your statutory rights, if you wish to return goods outside of the 7 day cancellation period, we operate a 28 day faulty returns period.
  2. All of the products on sale have met our high quality-control standards.
  3. Refunds will be for goods only and will not include any carriage costs paid to us.
  4. Please ensure that all returns are securely wrapped and packaged.
  5. We recommend using a posting method that provides proof of delivery and can compensate for lost or damaged goods for higher value items.
  6. We cannot be held responsible for any units that have been damaged in transit.
  7. To return an item, please contact us on 0117 9352773 and obtain a returns form. Return the faulty product back to Moto-Race Spares. Please include the reference number and form provided to ensure your return is processed without delay.
  8. Any Item/s that is returned must be returned with the Return form and Number given. Any return that is not accompanied with the returns form and number will be held by Moto-Race Spares for 30 days, awaiting the return of the returns Number/form. Items that have not been reclaimed by you within this period will be disposed of after this time and will result in the return being completed without action.
  9. We do not operate a try before you buy policy.
  10. Any goods found to be defective within 28 days will be replaced.
  11. Goods found to be tampered with by the customer will not be replaced, but will be returned at the customer's expense.
  12. If you wish to return goods, which are not faulty, we will accept the return providing the goods are in a good clean condition in the original packaging and having not been used. These goods can be exchanged for other products, subject to the difference in costs being incurred. Items returned for a refund, when the goods are not faulty will be charged a handling fee of 15%.
  13. In certain circumstances, faults will need to be diagnosed by the manufacturers of the item before a replacement can be issued (i.e. memory card reading faults, camera's not powering up etc.).
  14. Replacement or alternative items will be processed as promptly as possible, but please be aware that it may take up to 5 working days to issue the item. If an item is out of stock, it will then become a priority back order to be shipped once stock is available.
  15. Refunds by credit card are made to the same credit card that was used for the original purchase. Please be aware that it may take up to 14 days for your card to be refunded. The above conditions are in addition to your statutory rights, which are not affected.
  16. Generally your Proof of purchase must be supplied with the repair. The manufacturers contact details can be found on the help pages.

Outside of the 28 day faulty return period, returned items can not be accepted, unless covered by manufacturer’s warranty. Items returned to us will be forwarded to the manufacturer for repair or replacement.

For repairs/replacements under manufacturers warranty for any item please complete our returns form and return the faulty product to Moto-Race Spares. Please include the reference number provided to ensure your return is processed without delay.

To cancel your order before delivery, you must first check your order status. If your order has not reached the delivery process, a customer service operative will be able to cancel your order. Please call us on 0117 9352773 to check on the status of your order.

You are responsible for returning the items in a re-saleable condition. The item must not have been used, must be complete with all components and the packaging must be not be damaged. Note that if these conditions are not met we may not accept returned goods.

Refunds will be for goods only and will not include any carriage costs paid to us.

We recommend using a posting method that provides proof of delivery and can compensate for lost or damaged goods for higher value items. Please ensure that all returns are securely wrapped and packaged. We cannot be held responsible for any units that have been damaged in transit.